Terms & Conditions

General Information and Purpose

This document establishes the Terms and Conditions of the services and/or online and physical purchases of the Brand, the Owner, and the Website, constituting a contract that is voluntarily entered into between the client and/or user and the Owner for obtaining the services and/or online and physical purchases on its different platforms and social networks. The services offered virtually, as well as through the Website, consist of: nutritional consultations, nutrition programs, nutrition education offered through courses, challenges and workshops, as well as the provision of online manuals and pre-recorded video classes to provide information regarding nutrition and well-being. Obtaining the aforementioned services will be virtually at the link indicated and/or through registration and payment for them on the Website.

Terms and Conditions

By accessing the Website and obtaining services and/or products, clients and/or users declare that they understand and are in full knowledge of and agree to or accept the following:

Online Service

Online Access and Registration

To obtain access, services, and use the web platform, it is essential that the interested party is not under 18 years of age and that they fully complete the fields required in the registration form, indicating the necessary personal information. The user’s account will be created with the information obtained, which will be personal and non-transferable. The user must accept the Privacy Policy and these Terms and Conditions. The user may access the Website services using the email address provided and the password that they have created. The user will be identified with their email and the name that they have indicated in the registration. The Owner will not guarantee the identity of registered users and is therefore not responsible for the use of the identity of a registered user by a third party.

Password

The password indicated by the user to create the account and/or register for the services will be the sole and exclusive property of the user. The Owner and its staff or technical providers of the Website will not have access to this information at any time. If the indicated password is lost or forgotten, the user may recover it through the Website in the section indicated to reset it. The user is responsible for any activity under their account.

Cancellation of the Service or Subscription

The user may unsubscribe and/or cancel the subscription service in the “My Account” section, where the option to cancel the subscription will be indicated. In accordance with EU Directive 2011/83/EU on consumer rights and its implementation in Dutch law (Book 6, Article 230o of the Dutch Civil Code), the user is able to cancel the services paid for within 14 days of their purchase without giving any reason (“cooling-off period”). The user’s cancellation will take effect immediately. In the case of a monthly subscription, the cancellation will take effect in the month following the one in which it is made, and the cancellation of the renewal of the service will be understood to be for the following month. To cancel the services or subscriptions for the following month or period, the user must cancel at least 72 hours before the start of the following monthly payment date. The user will maintain access to the platform for the remaining time until the end of said month. The services are offered for one-time payments or monthly periods, so it will not be possible to obtain them for a time less than the indicated period.

Likewise, the user may cancel online consultations through the booking system or email; canceling appointments with at least 24 hours in advance allows the client to reschedule without losing their deposit. However, all cancellations made with 12 hours or less notice will lose the opportunity for deposit refund. All clients have the right to a refund within a 14-day period, as long as the service hasn’t been provided.

Right of Withdrawal (EU Consumer Rights)

In accordance with EU consumer protection legislation, you have the right to withdraw from your purchase within 14 calendar days from the date of purchase, without providing any reason. However, please note that if you have already accessed or downloaded digital content, you acknowledge that you lose your right of withdrawal once access has been granted, in accordance with Article 16(m) of Directive 2011/83/EU. To exercise your right of withdrawal, contact us at mariannanutriuny@gmail.com with your order details.

Payment of the Service

Once registration has been completed and the Privacy Policy and these Terms and Conditions have been accepted, payment for the selected service must be made. Only registered users may make the indicated payment, which will be via the payment methods specified during checkout.

Intellectual Property

All content on the Nutriuny website, including but not limited to text, images, graphics, logos, videos, course materials, and software, is protected by intellectual property laws and is the exclusive property of Nutriuny, Marianna Gomez Pedroso Crespo, or its licensors. You may not use, reproduce, distribute, or modify any of our content without prior written consent from Nutriuny.

Disclaimer

The content, materials, and information provided on this platform are intended solely for educational and informational purposes. They do not constitute medical advice, diagnosis, or treatment. Users are strongly advised to consult a qualified healthcare professional for medical concerns, diagnosis, or treatment of any underlying conditions. Nutriuny and Marianna Crespo accept no liability for health decisions made based on the content provided herein.

Pricing and Payment

Product prices are listed in the currency displayed on the website. While we strive to ensure accurate pricing, errors may occur. If an item is listed at an incorrect price, we reserve the right to cancel the order or contact you for further instructions. Payment methods are specified during the checkout process.

Currency Conversion

A 2% fee applies when currency conversion is performed. This fee is included in the exchange rate so you will not see this as an explicit fee.

EU VAT

Nutriuny covers VAT obligations, meaning that we handle and pay the VAT on applicable purchases. All the prices and products on our website include VAT. We comply with EU VAT regulations and collect and store the necessary information to fulfill our VAT obligations based on our company registration in the Netherlands.

Liability Policy

The Owner strives to provide quality services but does not guarantee specific results. The user acknowledges that clients are responsible for their own health and well-being. To the extent permitted by Dutch law, the Owner is not liable for any damages arising from the use of its services, including but not limited to physical injuries or health issues. Nothing in these terms shall limit or exclude liability for wilful misconduct or gross negligence.

Cancellation Policy

To ensure efficient scheduling and availability for all customers, we have implemented the following cancellation policy:

• 24-hour notice: We ask that you cancel your appointment at least 24 hours in advance. This allows us to accommodate other clients and manage our schedule effectively, and you can reschedule your appointment without losing your deposit.
• 12-hour notice: If you need to cancel your appointment with less than 12 hours’ notice, the appointment will result in the loss of your deposit. Additionally, you will need to reschedule your appointment and provide a new deposit. This fee covers a portion of the time reserved for you.

We appreciate your understanding and cooperation in adhering to this policy, as it helps us provide the best possible service to all of our customers.

User Conduct

You agree to engage in acceptable conduct when interacting with the website, including refraining from fraud, harassment, and illegal activities.

Modification of Terms

We reserve the right to modify, update, or replace these Terms and Conditions at any time. Changes will be effective upon posting on our website and we will notify you in advance. Your continued use of the website after such changes constitutes your acceptance of the modified terms.

Governing Law

These Terms and Conditions are governed by Dutch law. Any disputes arising from these Terms will be resolved in the competent courts of the Netherlands. For consumers residing in the EU, the EU Online Dispute Resolution platform is available as an alternative dispute resolution mechanism.